Orders will usually go out within 24-48 hours if all the items are in stock. We use the best package delivery service in the business: UPS & USPS, so you can rest assured that your package will get there safely and in a timely manner. We will email you with your package information and the tracking number so you can track the status of your package online at www.ups.com or at www.usps.com .
International Shipments are shipped via USPS (Airmail Parcel or Global Priority or Global Express). Airmail parcel shipment doesn’t come with tracking only customs declaration tracking info for once the package arrives in your country (7 to 10 days). Global Priority includes tracking & insurance for your purchase and is guaranteed to arrive in your country in 3 to 4 days. Global Express Mail is the fastest means possible guaranteed to be delivered to your country within 1 to 2 business days and comes with Insurance and Tracking. International purchases over $250.00 will be shipped within 5 to 8 days after credit card purchase has been cleared by the purchasers bank
No-returns on any electronic items. Only unopened items that are still in the condition of being resold are allowed for returns. If a part was opened or used it can no longer be returned. Any and all items are subject to a 20% restocking fee unless the returned product is due to a mistake on our behalf. Please email us before returning an item so we can be aware of you returning the product. Special ordered items are non-returnable. There are no refunds on any shipping charges. No item will be allowed for return or be given credit/refund after 30 days it has been purchased. Absolutely no exception will be made.
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We’ll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer’s warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.