Why isn’t my password working?tech supportWith the changes and improvements to our website and security if you find that the password you used on the old website isn't working, follow these instructions: 1. Click the LOGIN link on the top menu. 2. Underneath the login boxes, click on the LOST PASSWORD? link. 3. On the next page enter your account email address. Our system will send you an email with a temporary password, which you can then change after logging in.
How do I login?tech supportTo login click on the LOGIN or MY ACCOUNT link at the top, use your email address as the username and your password.
What methods of payments do you accept?tech supportWe accept Visa, Mastercard and Paypal.
Who will be delivering my Order?tech supportAll orders ship usually using either United Parcel Service or FedEx. You will be given the choice at checkout of what shipment service you wish to use.
When will I receive my order?tech supportOrders placed with our online store will be shipped within 72 hours, depending upon product availability.
Will I be able to track my order?tech supportYou will receive an email confirmation with order tracking numbers when shipped.
Why don’t my logins work?tech supportWe recently updated our website to a more robust and secure platform. If you find that your logins don't work, click the MY ACCOUNT link then under the LOGIN box click the 'LOST PASSWORD?' link to reset your password.
Do the screw kits come with Wood Type / Plastic Type Coarse Thread Screws?tech supportPrecision Machine Threads screws replace the stock "wood type screws" - Machine screws have (3) Times the thread for SUPERIOR hold! Some of the 1/5 scale screw kits (FG models) retain some of the coarse thread screws - by customer demand - but can be purchased both ways.
Do RCScrewZ kits come with 2mm and 2.5mm micro screws?tech supportYes they do - and 2mm and 2.5mm Button Head Screws are commonly replaced with Socket Head Screws to prevent stripping on micro screws. Counter-Sunk / Flat Head screws in 2mm and 2.5mm remain Phillips head.
Are stainless screw stronger than the stock screws that come with the cars/truck/heli kits from the manufacturer?tech supportYes - we use A2-70/A4-80 Stainless Steel Screws (Button, Socket & Countersunk Heads) Set Screws, Nuts & Washers. They are stronger than stock steel screws but not as strong as titanium.
Why are some screw lengths in my kit longer/shorter than needed?tech supportRCScrewZ screws are produced to standard manufacturing lengths (no odd lengths i.e. 23mm, 39mm and so on). We will included longer screws which can be trimmed down to the manufacturers length (i.e. threading a nut on the screw, using a dremel or cutoff tool and trimming screw to length, and them removing nut to clean the threads for use). Also some kits call for, example, a 26mm length as to where a standard length of 25mm will work the same in most applications.
Why use stainless? What are the benefits?tech supportRCScrewZ screws are stronger than stock screws - which helps prevent stripping. Stainless screws are rust resistant and provide a great polished look to any car, truck and heli.
Do all RCScrewZ kits come with a storage case and complete set of wrenches for installation?tech supportYes all screw and bearing kits come with a reusable storage case and all screw kits come with a complete set of Bondhus short arm allen wrenches. RCScrewZ recommends getting a Precision/Quality Set of Wrenches (Perferred are the sets by MIP, Losi, Aasociated & Hudy). These sets offer precision ground tips for a better fit in the screw heads.
What if I only need a couple types of screws not a complete kit – can I buy just the sizes I need?tech supportWe sell screw kits (100% replacement for any vehicle), BULK KITS - for spares or bulk building or INDIVIDUALLY - just in case you need one size!
Do you screw kits included pins / screw pins / yoke drive set pins?tech supportOur kits do not include any machined collared screws or screw pins (pins with threads on the end). These are machined ground and hold a tolerance - also most manufacturers hold patents (or patent pending) on parts used on their products.
Where do you find the screw locations for RCScrewZ kits?tech supportThe manuals or schematics can be found the vehicles manufacturers website - they give screw type and location, or if rebuilds/repairs are the process then the removal and replacement method is used.