Why isn’t my password working?TPP Web TeamWith the changes and improvements to our website and security if you find that the password you used on the old website isn't working, follow these instructions: 1. Click the LOGIN link on the top menu. 2. Underneath the login boxes, click on the LOST PASSWORD? link. 3. On the next page enter your account email address. Our system will send you an email with a temporary password, which you can then change after logging in.
How do I login?TPP Web TeamTo login click on the LOGIN or MY ACCOUNT link at the top, use your email address as the username and your password.
How does RCScrewZ handle product returns?RCScrewz AdminProduct returns are easy with RCScrewZ! Shipping costs are non-refundable! - if the product was ordered and delivered - then shipping is complete and non-refundable. Products being return by customers for any reason (ie.. no longer needed, wrong kit was ordered, dissatisfied with product, etc..) with receive 100% of the product price refunded back to them as long as we get the product returned to us which includes the screws, wrenches and case storage. If the product is not returned - then there will be no refund!
Why are some button head screws replaced with socket cap head screws?TPP Web TeamDepending on production and demand some button head (non-standard lengths) are only available in socket cap heads. For example lengths like 18mm, 22m and 60mm.
Who will be delivering my Order?TPP Web TeamAll orders ship usually using either United Parcel Service or USPS. You will be given the choice at checkout of what shipment service you wish to use.
When will I receive my order?TPP Web TeamOrders placed with our online store will be shipped within 72 hours, depending upon product availability.
Will I be able to track my order?TPP Web TeamYou will receive an email confirmation with order tracking numbers when shipped. Tracking will also be posted on your account when order is completed and shipped
Returns & Refunds?TPP Web TeamProduct returns are easy with RCScrewZ! Shipping costs are non-refundable! - if the product was ordered and delivered - then shipping is complete and non-refundable. Products being return by customers for any reason (ie.. no longer needed, wrong kit was ordered, dissatisfied with product, etc..) with receive 100% of the product price refunded back to them as long as we get the product returned to us which includes the screws, wrenches and case storage. If the product is not returned - then there will be no refund!
Do the screw kits come with Wood Type / Plastic Type Coarse Thread Screws?TPP Web TeamPrecision Machine Threads screws replace the stock "wood type screws" - Machine screws have (3) Times the thread for SUPERIOR hold! The machine screws provided are the same length and diameters of the coarse type screws they are replacing.
Do RCScrewZ kits come with 1.6mm, 2mm and 2.5/2.6mm micro screws?TPP Web TeamYes they do - Our 2mm and 2.5mm come is socket, button and counter sunk head types. Certain lengths 16mm and longer - button head screws are replaced with socket/cap head type - we do this because of overall length, type of material they are used in - this helps prevent stripping of button heads. The 1.6mm screws are only offered in socket/cap heads, which are used in place of button heads...
Are stainless screw stronger than the stock screws that come with the cars/truck/heli kits from the manufacturer?TPP Web TeamYes - we use A2-70/A4-80 Stainless Steel Screws (Button, Socket & Countersunk Heads) Set Screws, Nuts & Washers. They are stronger than stock steel screws but not as strong as titanium.
Why are some screw lengths in my kit longer/shorter than needed?TPP Web TeamRCScrewZ screws are produced to standard manufacturing lengths (no odd lengths i.e. 23mm, 39mm and so on). We will included longer screws which can be trimmed down to the manufacturers length (i.e. threading a nut on the screw, using a dremel or cutoff tool and trimming screw to length, and them removing nut to clean the threads for use). Also some kits call for, example, a 26mm length as to where a standard length of 25mm will work the same in most applications.
Why use stainless? What are the benefits?TPP Web TeamRCScrewZ screws are stronger than stock screws - which helps prevent stripping. Stainless screws are rust resistant and provide a great polished look to any car, truck and heli.
Do all RCScrewZ kits come with a storage case and complete set of wrenches for installation?TPP Web TeamYes all screw and bearing kits come with a reusable storage case and all screw kits come with a complete set of Bondhus short arm allen wrenches. RCScrewZ recommends getting a Precision/Quality Set of Wrenches (Perferred are the sets by MIP, Losi, Aasociated & Hudy). These sets offer precision ground tips for a better fit in the screw heads.
What if I only need a couple types of screws not a complete kit – can I buy just the sizes I need?TPP Web TeamWe sell screw kits (100% replacement for any vehicle), BULK KITS - for spares or bulk building or INDIVIDUALLY - just in case you need one size!
Do you screw kits included pins / screw pins / yoke drive set pins?TPP Web TeamOur kits do not include any machined collared screws or screw pins (pins with threads on the end). These are machined ground and hold a tolerance - also most manufacturers hold patents (or patent pending) on parts used on their products.
Where do you find the screw locations for RCScrewZ kits?TPP Web TeamThe manuals or schematics can be found the vehicles manufacturers website - they give screw type and location, or if rebuilds/repairs are the process then the removal and replacement method is used.