About Us | RCScrewZ & Hobbies

Who We Are

RCScrewZ is pleased to provide the RC Industry with the most complete Stainless Steel Screw kits in the world! Established in 2000 we are currently being sold in over 25 countries and over 1800+ hobby stores across the world. We guarantee to provide a complete and reliable screw set for over 3000+ RC cars, trucks, planes or helicopters from the early 80’s to todays new products. We also back our product with a 100% customer satisfaction which no else in the industry even comes close.

With over 1800+ hobby stores carrying our products you can buy direct from us or direct from one of our distributors (see below). Since not one distributor carries every single screw kit we make we offer you the same pricing to buy direct from us we also have recently launched our new dealer program which allows you the dealer to order directly off our online store at dealer pricing. Either way we are here to serve you and your convenience – either direct or through our distributors.

Current Main Distributor List

Horizon Hobby (USA) ph: (800) 338-4639
A-Main Hobbies (USA) ph: (800) 705-2215
JM Supplies (USA): email: [email protected]

Shipping Information

Orders will usually go out within 24-48 hours if all the items are in stock. We use the best package delivery service in the business: UPS & USPS, so you can rest assured that your package will get there safely and in a timely manner. We will email you with your package information and the tracking number so you can track the status of your package online at www.ups.com or at www.usps.com .

International Shipments are shipped via USPS (Airmail Parcel or Global Priority or Global Express). Airmail parcel shipment doesn’t come with tracking only customs declaration tracking info for once the package arrives in your country (7 to 10 days). Global Priority includes tracking & insurance for your purchase and is guaranteed to arrive in your country in 3 to 4 days. Global Express Mail is the fastest means possible guaranteed to be delivered to your country within 1 to 2 business days and comes with Insurance and Tracking. International purchases over $250.00 will be shipped within 5 to 8 days after credit card purchase has been cleared by the purchasers bank

Returns

No-returns on any electronic items. Only unopened items that are still in the condition of being resold are allowed for returns. If a part was opened or used it can no longer be returned. Any and all items are subject to a 20% restocking fee unless the returned product is due to a mistake on our behalf. Please email us before returning an item so we can be aware of you returning the product. Special ordered items are non-returnable. There are no refunds on any shipping charges. No item will be allowed for return or be given credit/refund after 30 days it has been purchased. Absolutely no exception will be made.

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We’ll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer’s warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.

Customer Service

Here at RCScrewZ & Hobbies, we believe that customer service is the key to success in any business. Visit our CONTACT US page to contact us today with any questions or concerns.